INTRODUCTION

Ally Moving LLC (“Ally Moving,” “Company,” “we,” “us,” or “our”) is a duly licensed and federally registered moving company operating in the Washington DC metropolitan area and surrounding states, with US DOT Number 2845439 and MC Number 953903. We are committed to protecting the privacy and confidentiality of all personal information entrusted to us by our clients, prospective clients, and website visitors.

This Privacy Policy (“Policy”) describes how Ally Moving LLC collects, uses, stores, protects, and discloses personal information obtained through our website located at allymovingllc.com (the “Site”), through telephone communications, electronic mail, and in the course of providing our moving, packing, storage, junk removal, and related services (collectively, the “Services”).

By accessing or using our Site, submitting a quote request form, booking our Services, or otherwise providing your personal information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Ally Moving LLC collects personal information that is voluntarily provided by individuals seeking or receiving our Services, as well as information automatically collected through your use of our Site.

1.1  Information You Provide Directly

When you complete a quote request form, booking form, or contact form on our Site, or when you communicate with us by telephone or electronic mail, we may collect the following categories of personal information:

• Full legal name
• Home and destination address (including city, state, and ZIP code)
• Email address
• Telephone number(s)
• Preferred moving or service date(s)
• Property type and square footage
• Inventory of items to be moved or removed
• Special instructions, access requirements, and service preferences
• Payment information (processed securely through our authorized payment processors)

1.2  Information Collected Automatically

When you visit our Site, certain technical information may be collected automatically through cookies and similar tracking technologies, including:

• IP address and approximate geographic location derived therefrom
• Browser type, version, and operating system
• Pages visited, time spent on each page, and referring URL
• Device identifiers and screen resolution
• Date and time of each visit

This technical information is used solely for the purpose of improving our Site’s functionality, analyzing aggregate usage trends, and ensuring the security of our systems. It is not used to identify individual visitors.

2. HOW WE USE YOUR INFORMATION

Ally Moving LLC uses the personal information we collect exclusively for the following legitimate business purposes:

• To prepare, deliver, and follow up on moving service quotes and estimates
• To confirm, schedule, coordinate, and execute your requested Services
• To communicate with you regarding the status of your move, service appointment, or inquiry
• To process payments and maintain accurate billing records
• To comply with applicable federal, state, and local laws and regulations governing moving carriers
• To respond to your questions, concerns, complaints, or requests for customer support
• To send confirmations, receipts, service-related notices, and operational communications
• To improve the quality, efficiency, and safety of our Services
• To detect, prevent, and address fraud, security incidents, or unauthorized access

WE DO NOT USE YOUR PERSONAL INFORMATION FOR ANY MARKETING, ADVERTISING, OR PROMOTIONAL PURPOSES WITHOUT YOUR EXPRESS PRIOR CONSENT. WE DO NOT SELL, RENT, TRADE, SHARE, OR TRANSFER YOUR PERSONAL INFORMATION TO ANY THIRD-PARTY MARKETING COMPANY, DATA BROKER, ADVERTISING NETWORK, OR ANY ENTITY WHOSE PRIMARY PURPOSE IS THE MONETIZATION OF PERSONAL DATA.

3. HOW WE SHARE YOUR INFORMATION

Ally Moving LLC maintains a strict policy of not sharing, selling, or disclosing personal information to unauthorized third parties. We may share your information only in the following limited circumstances:

3.1  Service Providers and Subcontractors

We may engage trusted third-party companies that assist us in operating our business and delivering our Services, such as payment processing companies, scheduling software providers, and cloud data storage vendors. These service providers are contractually bound to use your information solely for the purpose of performing services on our behalf and are prohibited from using it for any independent purpose.

3.2  Legal Compliance and Protection of Rights

We may disclose personal information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to: (a) comply with applicable legal obligations; (b) protect and defend the rights or property of Ally Moving LLC; (c) prevent or investigate possible wrongdoing in connection with our Services; (d) protect the personal safety of our customers, employees, or the public; or (e) protect against legal liability.

3.3  Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving Ally Moving LLC, your personal information may be transferred as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

3.4  With Your Consent

We may share your personal information for any other purpose with your explicit prior written consent.

4. DATA SECURITY

Ally Moving LLC is committed to protecting the security and integrity of your personal information. We implement and maintain reasonable administrative, technical, and physical security measures designed to safeguard your information against unauthorized access, use, alteration, disclosure, or destruction.

These security measures include, but are not limited to:

• Restricted access to personal information on a need-to-know basis among our employees and contractors
• Secure storage of physical records in locked facilities
• Use of encrypted communications for the transmission of sensitive data
• Regular review of data collection, storage, and processing practices
• Employee training on privacy and data protection best practices

IMPORTANT NOTICE: While we take every reasonable precaution to protect your personal information, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security. If you believe your information has been compromised or if you suspect unauthorized access, please contact us immediately using the contact information provided in Section 11 of this Policy.

5. DATA RETENTION

Ally Moving LLC retains personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal obligations. Specifically:

• Customer records related to completed moves are retained for a minimum of five (5) years in accordance with applicable federal moving carrier regulations and for the purpose of resolving any claims or disputes
• Quote requests and inquiries that do not result in a booked service are retained for a period not to exceed twelve (12) months
• Financial and billing records are retained for a minimum of seven (7) years in compliance with applicable tax and accounting regulations
• Technical data collected through our Site is retained for no longer than twenty-four (24) months

Upon expiration of the applicable retention period, we will securely destroy, delete, or anonymize your personal information in accordance with our internal data disposal procedures.

6. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have the following rights with respect to your personal information held by Ally Moving LLC:

6.1  Right of Access

You have the right to request a copy of the personal information we hold about you, including information about how it is being used.

6.2  Right to Correction

You have the right to request the correction of inaccurate or incomplete personal information we hold about you.

6.3  Right to Deletion

Subject to applicable legal and regulatory retention requirements, you have the right to request the deletion of your personal information. We will honor such requests to the extent permitted by law.

6.4  Right to Opt-Out of Marketing Communications

If you have voluntarily subscribed to promotional communications from Ally Moving LLC, you may opt out at any time by contacting us directly or using the unsubscribe mechanism provided in such communications.

6.5  California Residents — California Consumer Privacy Act (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to know whether your personal information is sold or disclosed and to whom, the right to opt out of the sale of personal information, the right to equal service and price, and the right to request deletion of your personal information.

Ally Moving LLC does not sell personal information as defined under the CCPA. California residents who wish to exercise their CCPA rights may submit a request to us using the contact information in Section 11.

7. COOKIES AND TRACKING TECHNOLOGIES

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. Cookies are small text files placed on your device by websites you visit.

The types of cookies we may use include:

• Essential Cookies: Necessary for the basic functionality of the Site, such as navigation and access to secure areas
• Performance Cookies: Used to collect aggregate information about how visitors use the Site, enabling us to improve its performance
• Functionality Cookies: Allow the Site to remember your preferences and provide enhanced features

You may control the use of cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site. We do not use cookies for behavioral advertising or cross-site tracking.

8. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, including but not limited to social media platforms such as Facebook and Instagram. This Privacy Policy applies solely to information collected by Ally Moving LLC. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external site you visit.

9. CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If you believe that a minor has provided personal information to us without verifiable parental consent, please contact us immediately and we will take prompt steps to delete such information from our records.

10. CHANGES TO THIS PRIVACY POLICY

Ally Moving LLC reserves the right to update or modify this Privacy Policy at any time. Any material changes will be reflected by an updated Effective Date at the top of this Policy and, where appropriate, posted on our Site or communicated to you by other means. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of our Site or Services following any changes to this Policy constitutes your acceptance of the revised terms.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Company:  Ally Moving LLC

Address:  10165 Bacon Dr, Beltsville, MD 20705

Phone:  (202) 527-5239

Email:  allymovingllc@gmail.com

Website:  allymovingllc.com

We will endeavor to respond to all privacy-related inquiries within thirty (30) business days of receipt.

This Privacy Policy is effective as of Julyl 03, 2019.

ALLY MOVING LLC  |  US DOT: 2845439  |  MC #: 953903  |  WASHINGTON DC